Resident-only application "& Leo"

& Leo is a resident-only application that makes Leopalace21 rooms more convenient and comfortable. We have a menu that can be used for "convenience" and "advantage".

Residence

The pre-existing damages report
You can easily report scratches and stains that existed before moving in from the app.
Regarding the pre-existing damage report.
The Report of Damages Before Entering the Room is used to verify the difference on the state of the room before the tenant entered the room and after the tenant leaves. If there is any spot in the room that you are worried that may be considered as damage or stain, Submit it within the first month starting from the day of the contract using the 「&Leo」 smartphone App.
- If there are no abnormalities or areas of concern, there is no need to submit this form.
- For damages or malfunctions that require repair, please apply separately from the "Equipment Repair Request Form".
- Please note that menu names, layout, and services are subject to change without notice. Please be forewarned.
Equipment repair request form

If you do not have a smart phone, you will need to submit the form in writing. Please submit it at the nearest management center or by mail.
If you do not have the documents, you can print them from the following website.

Submission of written move-in notification of pre existing damages
Garbage collection information
What day is the next burnable, non-burnable, and recyclable waste collection? You can check the garbage collection date in your area.
& Leo chat support
If you have any problems with your residence or LEONET, please contact us via "chat".

Resident benefits

Recommended Services
We offer various services exclusive for our residents such as discounts and recommended services.

LEONET

Resident-only campaign
You will be able to enjoy daily contents exclusive for residents, such as free gifts and special prizes campaigns.

Disaster Prevention

Disaster Information
You can check evacuation information, watches, warnings, and information useful for disaster prevention.
Family contact
You can quickly inform your family of your safety status and current location during disaster.
Damage to property
Please contact us via the app for the damaged property.

Install here

iOS ver. 10.0 or newer. Android OS ver. 4.4 or newer.
Note:
- ・You will need your LEONET ID and password to log in.
- ・Please note that this application may not be available for some smartphone models, even those with compatible OS. We hope for your understanding.
- ・Packet communications will occur when downloading and using the resident-only smartphone application "&Leo". Packet communication fees are the responsibility of the customer.

"Initial settings are required to use the" & Leo "app.
Please refer to the initial settings of the「&Leo」app.

Initial settings for the "& Leo" app

There is a QR code on the back of the LEONET registration confirmation form.
In the "&Leo" application, select "Initial Settings" ⇒ "Read QR Code" to start the camera and read the QR code.
Your contract information will be reflected, please check before registering and changing / registering your LEONET ID and password.

If you do not have a LEONET registration confirmation form and you are using the LEONET service for the first time, please click here to learn how to set up the "&Leo" application.

Initial settings for Life Stick (LEONET service) can be found here. If this is your first time signing a room contract (not relocating an apartment), you can easily set up your login using the "&Leo" application.

About the initial settings of Life Stick (Register with the tenants smartphone app「&Leo」)

If you are relocating an apartment or already have a LEONET ID and password that you have changed or registered, please check here.

Life Stick initial settings (Those who have changed their LEONET ID and password)

If you do not have a smartphone, please use the resident-only website "& Leo" from your computer. "

Tenants exclusive website ｢&Leo｣

Inquiries about LEONET Service・ & Leo

【「&Leo」app】Chat support
※Chatbots are available 24 hours
- 「LEONET」Tab > Inquiries from chat
- ※For the LEONET services, it is also possible to be transferred to an operator if necessary.
- ※For the operator support hours: Japanese (9:00～22:00)/English・Vietnamese (10:00～19:00)
- ※The operator support is only available for the subscribers of the [Basic], [Light] and [Standard] plans.
【「&Leo」app】Inquiry form
「LEONET」Tab >
Questions and inquiries about LEONET >
If the above does not solve the problem, click here >
Inquiries about LEONET

※You can omit entering customer information from the app.
【Web】Inquiry form
※Please enter your customer information according to the items.

Inquiries about LEONET

LEONET Department
0120-911-521

※Japanese（Available 24hours）
※English / Vietnamese (10:00～19:00)

※Support dial for customers coming from overseas

"International Service Center"

0570-048-021

（business hours 10:00-18:30）

Supports 5 languages

(Chinese, Korean, English, Vietnamese, Portuguese)