■1. End of the contract request
Please, file the request to end the contract at least 1 month before the leaving date online through the the "&Leo".
The "&Leo" application can be accessed through our website, the smartphone app or the LifeStick on the TV.
Tenants that did not performed the settings for the account won't be able to file the request online.
Please refer to "Initial Settings for the &Leo App" for information of the initial settings for the tenant's app "&Leo".
Check here how to perform the initial settings through the website or the smarphone app [&Leo].
Those who are not able to connect to the internet or does not have a smartphone may file the "Leaving Notice" through mail or by visiting the closest LeoPalace branch.You are not able to file the notice through phone.
If you file notice with less than one month from the leaving date, as a penalty, the rent will be charged for 1 month counting from the actual date you give the notice.
- For the other contract ending procedures, i.e. the insurance contract, utilities, registration of new address, scan the code below.
- How to set through the &Leo website Initial settings.
- How to set through the LifeStick IInitial settings.
- Details of the leaving notice.
■2. On the move out date
On the move out date, the room will be inspected, and the contractor must be present and pay the cancellation fee.
If is a corporate contract, the presence of the contractor is not required at inspection [for detailed information, check below "About move out (corporate contract) ".]
On the move out date, the presence of the contractor is required.
- For reservations of the inspection time, please contact us from "Inquiry form related with move out" at least one week before the move out date.
- If you change [Inquiry content] at the bottom of the inquiry form to "Contact about move out inspection request", the input form for the desired date and time of attendance will be displayed.
- The time available to reserve the inspection time will be from 11 am to 3 pm.
- Remove personal belongings from the apartment, until the scheduled date and time.
- Dispose of trash according to local rules in advance.
- At the time of inspection, you will be required to pay the rent (amount pending), cleaning fee (according to the contract), etc.
- Payment on the day can only be made by credit or debit card.
- In the event of damage caused by the tenant's intentional or negligent actions, there will be a separately charge for repairs.
- For more information on what you need to do beforehand, and what items to prepare by the day you leave, consult "About move out".
- Inquiry form related with move out
- About move out (individual contract)
- About move out (corporate contract)
Have you already decided your next apartment?
There are discounts for tenants moving within LeoPalace!
For example, tenants that changed their job/school/workplace
If you changed your office, the campus of your university, or want to get closer to another area.There are discounts of the initial fees for tenants that are currently leaving in a LeoPalace building, proportional to how long was the stay.
For detailed information, call for an inquiry in the number below:
For inquiries call 
0570-008-021 (9:00-18:00) *Japanese
