The latest information from Leopalace21 is posted on the information boards of each building, please check them regularly.
■1. Main contents
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- Notice of repair and maintenance
- Notice of Fire inspections and inspections of water tanks, etc.
- Contact information for municipalities, scheduled garbage collection dates, etc.
- Contact / notification of our various services, etc.
- Posting of building cleaning status report
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The contents of the notices from our company are very important, such as notices regarding repairs, inspections, neighborhood association notices, garbage, etc.
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Please check the information board regularly.
■2. About maintenance
There are necessary repairs and maintenance for the property management. If you think that something is broken or dangerous, please contact the Leopalace Service Center or apply using the Equipment Repair Request Form.
- Equipment repair request form

- If you have a problem with the apartment, please refer to the "Apartment Service Guide" and contact the Leopalace Service Center.(Click here for details of repair costs)
- If you have a problem with the apartment, please refer to the "Apartment Service Guide" and contact the Leopalace Service Center.
- If we need to enter your room to do repair work, we will notify you in advance and perform maintenance.
- We may not be able to respond to lock problems at night, depending on the type of lock. In this case, we will take care of it at the Management Center the next morning.
■3. About fire inspection
In accordance with the Fire Service Act (Article 17-3-3), the installation, maintenance, inspection, maintenance, and repair of firefighting equipment, etc., must be reported to the fire department depending on the use and size of the building, and accordingly, indoor and outdoor inspections are required. In such cases, we will notify you in advance.
■4. Entering the room in case of emergency
In addition to the inspection mentioned in 3 above, in case of emergency (fire, water leakage, incident, accident), we may enter your apartment as the person responsible for the management of our apartment.
■5. About building cleaning
Cleaners visit each building four times a month. To maintain a comfortable environment for everyone, please cooperate with us in complying with the garbage disposal rules and maintaining the environment of the properties.
■6. CATV and CSTV subscriptions and contracts with Internet service companies
When tenants individually contract with the above-mentioned service companies, we generally do not permit work that involves drilling holes or hammering nails into the walls, pillars, etc. of the building. In addition, please be sure to contact the Leopalace Service Center if the installation involves work on the entire apartment you are occupying. Unauthorized installation is a violation of the Building Use Agreement.
- the Leopalace Service Center

- In some cases, due to the management of the building, we may not be able to accept parabolic or UHF antenna installation, internet installation, etc.
- If you have signed a contract, please remove all wiring and accessories when you move out.
■7. Door-to-door sales
Malicious vendors may visit you under the name of Leopalace21, such as water quality inspections and sales of security equipment, but we will always contact you in advance when Leopalace21 does construction work. If you have any suspicious door-to-door sales or facility inspections in your apartment, please contact the Leopalace Service Center.
- the Leopalace Service Center

■8. If you receive someone else's mail or package
If someone else's mail is misdelivered or the previous resident has not submitted a "relocation notice", the person who received it should bring it to the nearest post office and report it. If you neglect to do this, open it, or dispose of it, you will be punished by law. Similarly for courier services, if you receive another person's delivery, you will be punished, so please tell the delivery person that it is another person's package and do not receive it.
■9. Only the contractor can occupy the room
The person who made the contract must be the one living in the room.
One can not use the room that has the contract under another person name.
■10. If you have a roommate, you must submit a roommate registration form.
If you have a roommate, you will need to fill out the "Roommate Application Form" and submit it along with the roommate's ID. If the information does not match the registered information, we may refuse to accept your application. If there are any changes to your contract, please notify us immediately.
■11. There is a limit to the number of residents
If the number of people living together changes, you need to contact the contracted store. Also, the number of people who can live together in the contracted building is as follows.
- 1K, 1DK, 1LDK: Up to 2 people including the contractor.
- 2K, 2DK, 2LDK: Up to 4 people including the contractor.
- 3LDK: Up to 6 people including the contractor. 3LDK: Up to 6 people including the contractor.
More people than these are not allowed to live together, please check your contract in advance.
- For Monthly Plan and Short Term Plan contracts, up to 3 people including the contractor. In the case of the student discount plan, up to two people are allowed.
■12. If there are any changes to your contract, you will need to visit the nearest store to make the changes
(Example of changes)
- The contractor's phone number
- The name and phone number of the contractor's place of work or school
- Change of rent withdrawal account
- Change of name
- Changing or adding information about a roommate
- Change of emergency contact information, guarantor contact information / address
- The name of the contractor cannot be changed.
■13. Please use the bicycle parking lot
Please park your bicycle at the designated bicycle parking lot. Placing it in front of a door or around stairs will obstruct passage.
Attach the [Bicycle Parking Permission] sticker, received along the keys of the room, on a visible spot of your bicycle.
Motorcycles are not allowed to be parked in the bicycle parking lot.
■14. Regarding the use of ladders
Using a ladder in a building other than as specified may result in a fall accident. Do not apply a load exceeding the specified weight.
If you experience any problems during normal use, such as loose fixings parts, please contact the service center or fill an "Equipment Repair Request Form."
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●Do not climb or descend the ladder in an upright position.
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●Do not use in places without ladder fixing brackets.
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●Do not place a table or cushion under the ladder.
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●Do not climb or descend with your back to the ladder.
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●Do not place a load exceeding 150kg on the ladder.
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●The fixing brackets are loose.
■15. Regarding the use of wall cabinets
In buildings with wall cabinets, or on shelves above toilets or washing machines, do not place items that exceed the specified weight. There is a risk of them falling.
- The weight limit for the 2 layered shelf will be the combined weight of the two layers.
If you notice any problems, such as loose fastening screws or looseness, please contact the service center or fill out the "Equipment Repair Request Form."
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●Do not exceed the weight limit of 20 kg on shelves with doors.
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●Do not exceed the weight limit of 10 kg on shelves without doors.
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●Do not exceed the weight limit of 3 kg on shelves in a mini kitchen.
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●Do use the shelf if it's deformed or wobbly.
■16. Regarding Lighting Fixtures
- When replacing light bulbs, please use the specified wattage.
- If you use a bulb that does not match the specifications or shape, the heat may cause the light cover to deform or break, leading to it falling.
- When removing or attaching the light cover, make sure it is installed vertically and be careful not to tilt it. If it is installed at an angle or forcibly, it may fall.
- If you notice any problems with the lighting fixture itself, such as deterioration or tilt, please use the "Equipment Repair Request Form" or contact our service center.
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●Please, use a lights bulb with the indicated or lower wattage
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●Please install the light cover vertically without tilting it.
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●Please pay attention to deterioration or tilting of the unit during regular cleaning or replacement.
- The repair request form

■17. Regarding Curtain Rails and Curtains
- Do not handle the curtains roughly, such as by putting pressure on the bottom when opening or closing them.
This may cause the curtain rail to come off or fall. - Please do not hang hangers, laundry, etc. from the curtain rail.
The weight of these items may cause the curtain rail to deform or fall off. - If the curtains have become wet from washing or rainwater, the weight may cause them to come off the curtain rail or cause mold to grow on the curtains, so make sure they are completely dry before using them again.
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●Do not pull the curtains downwards or diagonally when closing them.
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●Please do not hang hangers or luggage on the curtain rail.
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●Do not use the curtain while it is wet.
■18. Regarding Mold Prevention
- Mold growth is greatly influenced by living environment. To maintain a comfortable living environment, please take note of and cooperate with the following measures.
- Conditions Conducive to Mold Growth
- Mold actively grows at humidity levels of 60% or higher and temperatures above 25°C.
- Places Where Mold is Likely to Grow
- Indoors (can be prevented by ventilation and dehumidification)
- Attics and spaces behind walls (condensation prevention measures required)
- Basic Measures to Prevent Mold
- Ventilation: Circulate air to remove moisture, mold, and dust.
- Dehumidification: Reduce humidity and prevent condensation.
- Temperature Control: Minimize the temperature difference between indoors and outdoors.
- Cleaning: Remove dust, which serves as a nutrient source for mold.
- Specific Methods
- Ventilate the room
- Open the ventilation register*1and the ventilation louver above the sash*2
- *1 and *2 are open, and the toilet ventilation fan and bathroom dryer are constantly operating for 24 hours ventilation*3
- 24-hour ventilation will not stop even in rainy weather
- Closets, shoe cabinets, and storage spaces are regularly opened
It is also effective to place dehumidifying materials such as newspaper under the shelves (on the floor).
Overcrowding and enclosed spaces can lead to poor air circulation and increased humidity, as this will prevent air from circulating and moisture will easily accumulate. - Leave gaps between furniture next to walls to allow ventilation.
Mold is more likely to grow in areas such as corners of a room or behind objects where air does not circulate and moisture tends to accumulate.
In rooms with high humidity, leaving gaps behind walls and furniture to improve airflow is also effective. (Care must be taken to prevent furniture from tipping over.)
*1 How to open the ventilation register: Turn the center cover to open it.
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Closed state -
Grasp the center of the ventilation register and rotate it counterclockwise -
The center of the ventilation register is lifted up and released
*2 How to open the ventilation grille at the top of the sash: Move the black knob in the center to the right
How to open the ventilation opennings on the upper part of the western style scrolling door
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- The ventilation opennings on the upper part of the western style scrolling door can be open by moving the knob left and right to the [Open] 【開】position.
*3 24-hours ventilation fan switch
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For toilet exhaust fans
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For bathrooms with an integrated dryer
- Dehumidify
- Use a dehumidifier or a dehumidifying agent.
- Adjust the indoor temperature
- Avoid excessively high air conditioning settings
If the temperature is set too high, the difference between the indoor and outdoor temperatures can become too great, causing condensation in the attic and other areas, which can lead to mold growth. Especially when you are away from home, be careful not to leave the temperature set too high for long periods of time.
- Using the Drying Function (More Effective Than Cooling)
The dehumidifying (dry) function of an air conditioner also lowers the room temperature, so excessive temperature settings should be avoided. However, using the dry function is more effective than cooling as a mold prevention measure.
- Avoid excessively high air conditioning settings
- Cleaning
- Remove indoor dust
Dust on the floor contains dust and mold spores, which serve as food for mold.
Removing dust from the floor is also important to create an environment that is as unsuitable for mold growth as possible. - Regularly clean your air conditioner filters.
Air conditioner filters contain dust and mold spores, which feeding to mold.
A dirty filter can spread mold spores throughout the room, so it's important to keep your filters clean.
- Remove indoor dust
- If you notice any doformation or stains on the ceiling, please notify us using the "The Repair Request Form" or contact the Leopalace Service Center.
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●A stain on the ceiling
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●Deflection in the ceiling
- The repair request form

■19. Others
Regarding NHK* Contract Fees
- NHK contract fees are not included in the apartment usage fee.
Regardless of the type of room contract, the tenant will be responsible for the fees. - There have been reports of scams involving visits and phone calls from people pretending to be from NHK.
If you receive a suspicious request or visit, please contact your nearest police department.
- *NHK (Japan Broadcasting Association) is Japan's public broadcaster. It broadcasts news and programs on television and radio.
Residents are responsible for paying the reception fee to watch the programs.
