The latest information from Leopalace21 is posted on the information boards of each building, please check them regularly.
■1. Main contents
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- Notice of repair and maintenance
- Notice of Fire inspections and inspections of water tanks, etc.
- Contact information for municipalities, scheduled garbage collection dates, etc.
- Contact / notification of our various services, etc.
- Posting of building cleaning status report
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The contents of the notices from our company are very important, such as notices regarding repairs, inspections, neighborhood association notices, garbage, etc.
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Please check the information board regularly.
■2. About maintenance
There are necessary repairs and maintenance for the property management. If you think that something is broken or dangerous, please contact the Leopalace Service Center or apply using the Equipment Repair Request Form.
- Equipment repair request form
- If you have a problem with the apartment, please refer to the "Apartment Service Guide" and contact the Leopalace Service Center.（Click here for details of repair costs ▶）
- If you have a problem with the apartment, please refer to the "Apartment Service Guide" and contact the Leopalace Service Center.
- If we need to enter your room to do repair work, we will notify you in advance and perform maintenance.
- We may not be able to respond to lock problems at night, depending on the type of lock. In this case, we will take care of it at the Management Center the next morning.
■3. About fire inspection
In accordance with the Fire Service Act (Article 17-3-3), the installation, maintenance, inspection, maintenance, and repair of firefighting equipment, etc., must be reported to the fire department depending on the use and size of the building, and accordingly, indoor and outdoor inspections are required. In such cases, we will notify you in advance.
■4. Entering the room in case of emergency
In addition to the inspection mentioned in 3 above, in case of emergency (fire, water leakage, incident, accident), we may enter your apartment as the person responsible for the management of our apartment.
■5. About building cleaning
Cleaners visit each building four times a month. To maintain a comfortable environment for everyone, please cooperate with us in complying with the garbage disposal rules and maintaining the environment of the properties.
■6. CATV and CSTV subscriptions and contracts with Internet service companies
When tenants individually contract with the above-mentioned service companies, we generally do not permit work that involves drilling holes or hammering nails into the walls, pillars, etc. of the building. In addition, please be sure to contact the Leopalace Service Center if the installation involves work on the entire apartment you are occupying. Unauthorized installation is a violation of the Building Use Agreement.
- the Leopalace Service Center
- In some cases, due to the management of the building, we may not be able to accept parabolic or UHF antenna installation, internet installation, etc.
- If you have signed a contract, please remove all wiring and accessories when you move out.
■7. Door-to-door sales
Malicious vendors may visit you under the name of Leopalace21, such as water quality inspections and sales of security equipment, but we will always contact you in advance when Leopalace21 does construction work. If you have any suspicious door-to-door sales or facility inspections in your apartment, please contact the Leopalace Service Center.
- the Leopalace Service Center
■8. If you receive someone else's mail or package
If someone else's mail is misdelivered or the previous resident has not submitted a "relocation notice", the person who received it should bring it to the nearest post office and report it. If you neglect to do this, open it, or dispose of it, you will be punished by law. Similarly for courier services, if you receive another person's delivery, you will be punished, so please tell the delivery person that it is another person's package and do not receive it.
■9. Only the contractor can occupy the room
The person who made the contract must be the one living in the room.
One can not use the room that has the contract under another person name.
■10. If you have a roommate, you must submit a roommate registration form.
If you have a roommate, you will need to fill out the "Roommate Application Form" and submit it along with the roommate's ID. If the information does not match the registered information, we may refuse to accept your application. If there are any changes to your contract, please notify us immediately.
■11. There is a limit to the number of residents
If the number of people living together changes, you need to contact the contracted store. Also, the number of people who can live together in the contracted building is as follows.
- 1K, 1DK, 1LDK: Up to 2 people including the contractor.
- 2K, 2DK, 2LDK: Up to 4 people including the contractor.
- 3LDK: Up to 6 people including the contractor. 3LDK: Up to 6 people including the contractor.
More people than these are not allowed to live together, please check your contract in advance.
- For Monthly Plan and Short Term Plan contracts, up to 3 people including the contractor. In the case of the student discount plan, up to two people are allowed.
■12. If there are any changes to your contract, you will need to visit the nearest store to make the changes
(Example of changes)
- The contractor's phone number
- The name and phone number of the contractor's place of work or school
- Change of rent withdrawal account
- Change of name
- Changing or adding information about a roommate
- Change of emergency contact information, guarantor contact information / address
- The name of the contractor cannot be changed.
■13. Please use the bicycle parking lot
Please park your bicycle at the designated bicycle parking lot. Placing it in front of a door or around stairs will obstruct passage.
Attach the [Bicycle Parking Permission] sticker, received along the keys of the room, on a visible spot of your bicycle.
Motorcycles are not allowed to be parked in the bicycle parking lot.
■14. Others
Excessive use of humidifiers can promote the growth of mold. In addition, moisture can cause wallpaper to lift and peel, please make sure you have adequate humidity control and proper ventilation.
The NHK broadcast fee is not included in our services and needs to be paid separately by the tenant.
