I don't know how to operate the key
-
The operation method is different depending on the installed key. You can check from the button below.
Futon
Airing out your futon or using a futon dryer regularly will keep it clean and help to prevent mold.
(A replacement fee will be paid by the customer when moving out if mold is found.)
Futons cannot be hung on railings or fences of the common areas.
Keys
I don't know how to operate Leolock
You can view the operation manual by clicking the button below.
The card key doesn't respond well
If you place the card key close to a magnet, it may be affected by t he magnet and you may not be able to use it.
In particular, please do not place it directly on top of cash cards, commuter passes, or other magnetic cards.
Others
Circuit breaker trips frequently
Leopalace21 circuits can only handle loads of up to 30 amperes. Simultaneous use of electricity is limited
(excluding some family type apartments breakers).
Please be careful not to use a lot of electricity at same time.
- Leopalace21 will not be responsible for damages occurring from circuit breaker trip.
(Ex: Computer data lost, internet communication failure, video recording, etc.)
Leopalace21 will not be responsible for damages occurring from circuit breaker trip.
(Ex: Computer data lost, internet communication failure, video recording, etc.)
The figure below shows the usage patterns of electrical appliances that do not trip the breaker. If other electrical appliances are used, it will not work as shown in the figure below. In addition, since the figure below is for one unit, it will not be the same when using multiple units.
If the circuit breaker trips while using the electrical appliances shown in the figure below, please adjust the simultaneous use of electrical appliance when cooking as much as possible.
○=IN USE ╳=NOT IN USE
| Use pattern | Sample 1 | Sample 2 |
|---|---|---|
| Air conditioner | ○ | ○ |
| Interior lights | ○ | ○ |
| Television | ○ | ○ |
| Bathroom fan | ○ | ○ |
| Kitchen heater | ○ | ╳ |
| Microwave oven | ╳ | ○ |
| Dryer | ╳ | ○ |
Poor TV picture quality
- Is the antenna properly connected?
When using your own TV brought from afar, you will need to adjust the values of channel and frequency. Please refer to your television and video instruction manual.
- Connecting various types of AV appliances to a single multi-plug cord can cause decrease in picture quality. Please consult your nearest electronics store.
Fluorescent lights and light bulbs have burnt out
The tenant has the burden of replacing fluorescent lights, light bulbs, etc in the room.
Please purchase them at your preferred electronics store and replace by yourself.
(There are many different types of fluorescent lights.)
If fluorescent lights, light bulbs, glow lamps get loose, they may not light. Please retighten it by yourself.
(For those who don't know how to replace or can't reach the fluorescent lights, we can help you by paid service.)
- Fluorescent lights , light bulbs will be replaced for free within one month of move-in, or if you have Life Service "Select" / Resident System "Select".
Easy search by keyword related to the information you are looking for!
Search for your question or problem.
Search example) Air conditioner, gas recovery, kitchen stove, IH heater, ventilation fan cover, washing hose, delivery box, bathroom dryer, etc.
If something is wrong or could be dangerous, please contact the Leopalace Service Center or apply using the 「Equipment Repair Request Form」