What to do in such a case Basic operation of equipment and trouble shooting

Refrigerator

Is it a malfunction? before that!

  1. It doesn't cool well, it doesn't get cold
    • Are you putting warm or hot items inside?
    • Is it overfilled with food?
    • Is the cold air vent blocked by food, etc.? (In the case of a refrigerator with vent)
    • Do you open and close the door frequently?
    • Is the temperature control in the proper position?
    • ※ If you keep the temperature control for the freezer to "strong" all the time, it may stop getting cold.
  2. Food in the refrigerator freezes
    • Is there any watery food (like tofu) on the back of the refrigerator (near the vent)?
    • Is the temperature control set for continuous operation or strong?
  3. Dew and frost forms inside the refrigerator
    • It may appear when the humidity is high, when the door is opened for a long time, or when the door is opened and closed frequently.
    • Is something stuck in the door, or is food hitting the door and making the door open a little?
  4. Is making loud noise
    • Is it installed so that it does not rattle on the floor?
    • Is the refrigerator hitting on the wall?
    • Is the evaporation dish firmly inserted and fixed?
    • Are there any objects around the refrigerator?

About operation noise

  • The following noise is heard during operation, but this is not a malfunction.
  1. Short repeated popping sound
    • This is the sound of the refrigerant (gas) flowing in the cooling device.
  2. Short single popping sound
    • This is because the inside of the refrigerator repeatedly contracts and expands due to temperature changes and cooling operation.
  3. Prolonged buzzing sound
    • When opening and closing the door, the fan stops, so there may be an operating noise.
      (In the case of a refrigerator with a fan)

Use the refrigerator efficiently

    • Store food in a plastic bag or plastic wrap, or put it in a closed container.
      • Prevents odor transfer and drying.of a refrigerator with a fan)
  • Allow hot items to cool before storage.
    • It will affect other foods and waste electricity.
  • Things that are not suitable for storage in the freezer.
    • Raw and boiled eggs(raw eggs shells would crack, and boiled eggs white will harden.)
    • Dairy products (fat and water separate)
    • Raw vegetables (burdock, butterbur, etc. that have a lot of water lose their flavor, and potatoes, sweet potatoes, etc. turn black and rot.)
  • Please open and close the door neatly.
    • If you leave the door open for a long time, the cool air will escape.
  • Leave a gap between items.
    • IIf it is packed too much, the air circulation will be less and the cooling will be weakened.
Not suitable for storage in the refrigerator.
  • Cool tropical fruits such as bananas just before eating.
    This types of food deteriorates when cooled for a long time. Radishes and potatoes may change in quality as well.

Daily care

  1. Maintenance
  • Dip a soft cloth in a diluted neutral detergent, squeeze tightly and then wipe with water and dry.
  • Using a knife or screwdriver to remove frost or ice may damage the innerside and cause a malfunction.

※Do not use items like the following.

  • Alcohol
  • Polishing powder
  • Soap powder
  • Nylon
    scrubbing brush
  • Scourer
  • Hot water
    (60 ℃ or higher)
  • Organic solvent
    (Thinner, benzine, seal remover, etc.)
  • Alkaline and weakly alkaline detergent
  • Items that may damage the resin
We cannot guarantee the food in the refrigerator when it is replaced due to a defect.

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If something is wrong or could be dangerous, please contact the Leopalace Service Center or apply using the 「Equipment Repair Request Form」

Equipment repair request form