What to do in such a case Basic operation of equipment and trouble shooting

Water related

There is no hot water

Gas water heater

  • The electric breaker has not tripped?
    (It may fix by turning the breaker off and on).
  • Is the gas valve opened?
  • Is the power cord plugged in?
  • Is the gas stopped for any reason?
    (Please check the gas meter. If the red lamp is on and Alphabet letters are displayed on the LCD screen, the gas is stopped.)
The procedures of resetting the water heater

(If it does not work properly, please contact your local gas company.)

  • Please prevent failures caused by freezing
  • The gast water heater may break due to freezing during the winter.
  • When leaving the room for a long time, please do not forget to drain the heater pipes
  • Upon discovery of leaking from other rooms, please report to Leopalace21 service center
  • Please do not unplug the power cable in areas with extremely cold temperatures.
    • Repair fees for damages due to freezing will be charged to the tenant.
  • How to drain the water heater
  1. Close the water valve tightly.
  2. Loosen and take off the drain tap located by the water valve.
  3. Loosen the drain tap located by the faucet. (1～3 turns)
  4. Open the faucet (hot water) in the room and the water will drain completely.
  • Please do not lose the drain cap

Before you contact Leopalace21 center, please check the red light on the gas meter first.

  • How to restart the gas heater after draining
  1. Put the drain cap back.
  2. Open the water valve fully
  • For safety reasons, the gas water heater may automatically stop during periods of extended use and earthquakes. In that case, please reset the heater by following the reset instruction.
  • In Hokkaido and Tohoku areas, some apartments are equipped with electric draining.
    When draining the water, be sure to check the water drainage switch in the room before operating.
  • The place where the gas water heater is installed in each apartment might be different. Please check next to the front door, balcony and inside of the apartment.

Electric water heater

● The electric breaker has not tripped?
Electric water heaters use late-night electricity, it takes some time after midnight for the water to boil.

  • The electric water heater is capable of supplying up to 2 bathtubs worth of hot water per day. Once the hot water is finished, only cold water will be supplied.
  • On the day you move in, you will not be able to use the hot water because it has not been turned on from the day before.

Water leak does not stop

Any leaking will stop by closing the master valve of the water meter.

(After moving in, please confirm location of the water meter with the water company staff)

General main water valve location in our properties

Leaking from faucets Water leakage from the connection of water pipes

  • Please check if the metal connection part is loose on the pipe.

  • Since maintenance is required, please contact the service center or apply using the「Equipment Repair Request Form」

The water from toilet does not stop

  • Please open the lid of the low tank, and check the rubber ball.
  • Turn the water stop tap to the right side with a screwdriver or 10JPY coin to stop the water.
  1. The water is overflowing
    • Bend down the rubber ball support stick carefully to not brake it, until the water level becomes 2 or 3 ㎝ lower than the overflow pipe.
      Please contact us if you have any difficulties.
  2. The water is not overflowing
    • If the problem is caused by the float ball caught inside the toilet tank or a solid object (cleaning detergent, etc.) trapped under the float valve, removal of the foreign object may improve the problem. Please check the situation inside the tank.
      Please contact us if there is no improvement, or if repairs are necessary.
Each part of UB

Slow drainage flow in bathroom

The drain outlet might be clogged. Hair and dirt may be the cause of the problem.
Clean the drains frequently.

  • Drain traps

    If hair or dirt clogs the drain traps, it will cause the drainage capacity to be reduced, it is also unsanitary. Please clean the drain traps one or two times a month.
    There is water in the bathroom drain (under the drain plate), which is necessary for odor control.

※The diagram is for reference only.

Check the video

The toilet water doesn't flush

Since it i s a flush toilet, please don’t dispose anything other than toilet paper. If the toilet is clogged by flushing other sanitary items by accident, please try a rubber cup. Rubber cups can be purchased at home improvement stores.

  • If something gets stuck due to the resident's negligence, the resident may be responsible for the repair costs. Please clean the toilet frequently.

  • Do not flush anything not meant for the toilet

    Do not flush anything not meant for the toilet (rubber goods, absorbent cotton, etc.).
    It not only makes the toilet clogged, but also the drainage capacity to be reduced.

  • Do not use a lot of toilet paper at one time.

    Please use appropriate quantities of toilet paper that will dissolve easily in the water.
    If you flush large amounts, it may get clogged frequently.

Bad odor

For apartments with septic tanks

The check list of using a septic tank

  • Do not use cleaning detergent

    Do not put any cleaning detergent (hydrochloric acid, insect repellent, deodorant, cleaning agent) into the toilet.
    Those products will kill the bacteria and destroy the disinfecting effect of the septic tank and cause bad odors.

Bad smell coming from the drainage area

The drain has a trap that can hold water to form a kind of "water cover", avoiding the entry of parasites and therefore the bad smell.

Basin sink, toilet

Kitchen sink, unit bathroom, washing machine pan, etc.

  • Do not separate the traps except during cleaning. There is a risk of impairing the original function.

If you will not use the water for a while, like a long-term absence from the apartment, the water in the traps will evaporate, so it will smell back from the pipes.
The sewer gas may affect the surrounding drainage system.

Please make sure there is always water in the traps. The water will flow into the plumbing traps on daily use, but if not used for a long time the water in the trap will evaporate. For example, even if you don’t use the washing machine, please use the water once a month to let it flow into the traps of the washing machine.

Please always keep water in the traps

  • Toilet

  • Basin sink

  • Kitchen sink

  • Washing machine stand

  • UB

※ Please regularly clean the drains.

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If something is wrong or could be dangerous, please contact the Leopalace Service Center or apply using the 「Equipment Repair Request Form」

Equipment repair request form