To all tenants

The tenants may be contacted by the supervision of LeoPalace.
Please, check the information board of the building daily.

In some types of inspection or replacement of appliances a maintenance company will need to enter the room and the tenant must present. We ask your cooperation when necessary.

For general inquiries

We also accept email forms. Please contact us using the button below.

For inquiries regarding the contract of the room and search for new rooms.

0570-008-021

Working hours 9:00～18:00

Go to inquiries page

For general inquiries regarding the room, building and the supervision.

0570-006-021

Working hours 10:00～18:30

  • ※ For emergencies and accidents, we have the line available 24hours.
  • ※ For tenants subscribed to the Support Service system, problems regarding the lock/keys of the room or the pipeline (leaks) will also be available 24hours.
To the inquiry form

For inquiries regarding the LEONET (LeoPalace internet) services.

0120-911-521

Available inquiry times:
 Japanese（Available 24hours）
 English / Vietnamese ／10:00～19:00

For inquiries regarding the LEONET services.
For inquiries regarding the LEONET ID and password.

International Service Center's Navi Dial

0570-048-021

Office hour 10:00～18:30

※We have the customer service in English, Chinese, Korean, Portuguese, Vietnamese.

To the inquiry form

Important notes

Maintenance and repair orders provided due to problems and damages caused by the tenant's negligence or carelessness will be charged accordingly.
This also applies to repair to appliances or installations that were not being used as recommended or allowed.
The visit fee may also be added to the charge.
Visit fee base price: ¥3850 (tax included)