The tenants may be contacted by the supervision of LeoPalace.
Please, check the information board of the building daily.
In some types of inspection or replacement of appliances a maintenance company will need to enter the room and the tenant must present. We ask your cooperation when necessary.
■For general inquiries
We also accept email forms. Please contact us using the button below.
For inquiries regarding the contract of the room and search for new rooms.
Working hours: 9:00-18:00
- Go to inquiries page
For general inquiries regarding the room, building and the supervision.
Working hours: 10:00-18:30
- For emergencies and accidents, we have the line available 24hours.
- For tenants subscribed to the Support Service system, problems regarding the lock/keys of the room or the pipeline (leaks) will also be available 24hours.
- To the inquiry form
For inquiries regarding the LEONET (LeoPalace internet) services.
Available inquiry times:
Japanese (Available 24hours)
English / Vietnamese / 10:00-19:00
- For inquiries regarding the LEONET services.
- For inquiries regarding the LEONET ID and password.
International Service Center's Navi Dial
Office hour: 10:00-18:30
- We have the customer service in English, Chinese, Korean, Portuguese, Vietnamese.
- To the inquiry form
■Important notes
Maintenance and repair orders provided due to problems and damages caused by the tenant's negligence or carelessness will be charged accordingly.
This also applies to repair to appliances or installations that were not being used as recommended or allowed.
The visit fee may also be added to the charge.
Visit fee base price: ¥3850 (tax included)
- The visit fee price will vary due to transportation/service, time and urgency.
- Service prices are target of the national 10% consume tax. If the prices are different altered in the total, the calculation may have added the tax.
- Tax value since September 2021 until this publication.
[Example of charged services]
- The tenant bumped into a furniture which fell and broke the window glass.
- The tenant used a screwdriver to clean the frost in the installed refrigerator, damaging it and now the gas inside is leaking.
